Making the Right Choice for Your Hair Extensions
At Something About her, Luxury Hair extensions we strive to provide the highest quality hair extensions to ensure your utmost satisfaction. We believe in empowering our customers to make informed decisions about their purchases, and therefore, we would like to inform you about our refund policy.
Please read the following carefully:
- 01.Making the Right Choice: We encourage you to make the right choice when selecting your hair extensions. It is important to consider factors such as colour, length, texture, and style to ensure that the extensions align with your desired look. We provide detailed product descriptions, images to assist you in your purchase.
- 02.Product Quality Guarantee: We are committed to delivering hair extensions of exceptional quality. Each product undergoes strict quality control measures to meet our high standards. However, if you encounter any issues with the quality or condition of your extensions upon receipt, please contact our customer support within 48 hours of delivery, providing detailed information and supporting evidence.
- 03.Exchange for Defective or Incorrect Items: If you receive a defective or incorrect item, we will gladly exchange it for the correct product or issue a replacement. Please reach out to our customer support team within 48 hours of delivery, including clear photos and a description of the issue. We will guide you through the exchange process to ensure a satisfactory resolution.
- 04.No Refunds: Please note that, as a general policy, we do not offer refunds on hair extensions. We strongly encourage you to make an informed decision before making your purchase. This policy is in place to maintain the quality and integrity of our products and for health and Safety Issues to all customers.
- 05.Cancellation and Modification: If you need to cancel or modify your order, please contact our customer support team as soon as possible. Order cancellations or modifications are subject to approval and may incur a processing fee.
We value your satisfaction and are committed to providing exceptional products and service. If you have any questions or concerns regarding our refund policy, please contact our customer support team, and we will be happy to assist you.
We do ask if any problems with hair that it is returned to us for inspection prior to replacement .
If you have blended our hair with other supplier hair, it is hard for us to determine the issues, therefore can not offer any exchange of hair .
All hair was fitted for quality assurance into clients for testing 6 months prior to buying with 100% guarantee on quality feedback.
Thank you for choosing Something About Her for your hair extension needs. We appreciate your understanding and support in making the right choice for your hair journey.
Something About her, Luxury Hair extensions, Customer Support Team